The business world highly depends on innovative technology. Different organizations use different approaches for IT support. Some companies choose managed IT hardware support while others prefer Break-fix services. These are popular models in terms of IT support.
Both these models are different and have different features from each other. Let us have a look at the differences between these 2 models in this blog.
What are Break-Fix services?
Break-fix model is a kind of reactive approach. It is offered when something is broken down in the system and needs to be fixed on the spot. These services are beneficial for small businesses where there are lower IT demands.
Break-fix IT services affect productivity and increase the cost within the organization. They disturb the teamwork and consume a lot of time as well.
Meaning of Managed IT Services
The managed IT hardware is a kind of proactive model. It has many benefits over traditional break-fix services. In the Managed IT model, the service providers monitor the full system and find the issues. They also reduce downtime and protect business data.
Major differences between break-fix services and managed IT services
We discussed the meaning of these two models. Now, let us discuss how these models are different from each other:
Cost structure
The first factor to consider is cost structure while differentiating both the models. In the break-fix model, the cost varies according to the type of task. Companies have to pay only for IT problems that occur within the system. There is no fixed cost in the Break-fix model.
On the other hand, the Managed IT services include a fixed cost structure. Companies have to pay monthly or annual fees according to the size and type of IT problems. This cost structure offers wider IT support than the Break-fix model.
Type of approach
Break-fix model uses a reactive approach when a thing breaks. It is used for solving minor IT issues in the system and hardware end user peripherals.
Managed IT services use a proactive approach for various issues. They provide continuous IT support and maintenance for the organization. These services are better than break-fix models and give wider support.
Growth of business
Break-fix services focus on solving small IT problems and do not help in business growth. They do not bring any type of innovation in the IT field of the organization.
Managed IT services focus on solving the IT problems permanently in the business. They adapt to the changing IT needs of a company. Besides, these services also help in growing the business. They bring many improvements to the company.
IT planning & consultation
Break-fix services can solve particular IT problems and do not include comprehensive strategies. They are limited to specific problems in the IT field.
Managed IT services offer proper IT planning and consulting services\. They solve large and small IT problems of the company. They add to the growth and expansion of the business as well.
Maintenance & monitoring
Break-fix models work when there is a small IT issue in the company. These issues need an immediate solution and disturb the workflow. These models do not cover any kind of servicing or maintenance of the system.
Managed IT hardware services mainly focus on monitoring the full system. They include regular maintenance and servicing of the system. These services solve the potential issues in the system before they disturb the regular operations of the business. These services reduce the risk of downtime and recurring costs of maintenance.
Vendor relationships
Break-fix service providers do not have a long-term relationship with the organization. They solve the small IT issues in the system and do not offer comprehensive IT support to the companies.
Managed IT service providers have better relationships with organizations. They offer better deals to businesses and maintain long-term relationships.
Duration of the IT issues
Break-fix models fix small IT issues in the company. They give a short-term benefit to the company and not full-time IT support. Using these models might interfere with daily business operations and affect productivity.
On the other hand, the managed IT services do not interfere with the daily operations of the business. They detect the problems before they occur in the company.
Which is a better option?
We discussed the differences between Break-fix models and managed IT hardware services. Both these models can be used in different companies according to their size, need, and type of IT issues. Small companies can go for break-fix models while large organizations can choose Managed IT services.
